Voxalyze GmbH (from now on referred to as Voxalyze) considers data protection and privacy paramount. We have compiled this privacy policy to help you understanding how your personal data is being used. Personal data can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally identifiable information on our websites (this includes voxalyze.com).
1. Personal information we collect
When you register on our site, place an order, subscribe to a newsletter, fill out a form, use live chat or enter information on our site, we collect information from you. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information, VAT ID, or other details to help you with your experience.
We collect certain data from you directly, like the information you enter yourself. We also collect some data automatically, like information about your device and what parts of our services you interact with or spend time using.
1.1. Information we collect from visitors on our website, apps and other services
We collect certain data from you directly, like the information you enter yourself. When you visit our website, apps or services, we may collect some data automatically, like information about your device and what parts of our services you interact with or spend time using. The data we collect includes:
CCPA Categories: Internet Or Other Electronic Network Activity
- Your browser type and operating system
- Your IP address
- Sites you visited before and after
- Pages you view and links you click
- Information collected through cookies, web beacons, and other technologies
1.2. Information we collect when you sign-up to our services
When you register on our site, place an order, subscribe to a newsletter, fill out a form, use live chat or enter information on our site, we collect information from you. Information we ask you to provide in this context may include:
CCPA Categories: Identifiers, Customer Records
- Your name
- Your email address
- Your postal address
- Credit card information
- VAT number
1.3. Information we collect about listeners through our Podcast Analytics Prefix
When listening to a podcast that is using Voxalyze Podcast Analytics, we collect the following information from the request sent by your podcast app or web player:
CCPA Categories: Internet Or Other Electronic Network Activity
- IP address
- User-agent
- Random user ID (cookie based, only in appropriate jurisdictions)
- What podcast is being played
- Time the event occurred
1.4. Information we collect through our Analytics SDKs
Some websites or apps might use our SDKs to track attributions and events like web player or search activity on their own properties. By default, we collect the following information with each request sent to our collector:
CCPA Categories: Internet Or Other Electronic Network Activity
- IP address
- Your browser type and operating system
- Random user ID (cookie based, only in appropriate jurisdictions)
- Website URL
- Time the event occurred
A website or app publisher using our SDK can decide what data they want to share with us. It is their obligation to ensure compliance with laws and regulations in their jurisdiction as well as their own terms and privacy policies.
1.5. GDPR compliance of Analytics services
We strive to minimize the amount of PII we process and store. Besides IP addresses, we don’t collect any data that could be classified as PII. We have implemented several measures to comply with GDPR and other EU provisions:
- IP addresses are anonymized (see help center for more details)
- By default, our services never attempt to set cookies on visitors’ devices inside the EU
Publishers falling into section 1.4. might send us additional data, depending on their own privacy policy, terms and jurisdiction.
2. Purpose of processing
We use your data to provide our services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our services, analyze how people use our services, serve personalized advertising, and as required by law or necessary for safety and integrity
3. Email address usage
We may occasionally send you notification emails about updates to our products, legal documents, offer customer support, or marketing emails. Except for cases where we are required to do so by law (e.g., notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
We collect your email address to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and send information and updates about orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred (only if the user’s consent is given).
We agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future marketing emails or newsletters, you can follow the instructions at the bottom of each email.
4. Protecting your data
We implemented a variety of security measures to maintain the safety of your personal information. This includes organizational as well as technical measures such as firewalls, encryption, audit trails, retention policies and strict access control. Unfortunately, no system is completely secure. In the event a breach of security was to affect you, Voxalyze undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts.
We do not store payment data such as credit card numbers on our internal systems. Payment transactions are processed through a PCI-compliant payment service provider.
5. Use of cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
For instance, we use cookies to help us remember and process the subscription type in the checkout. They are also used to help us understand your preferences based on previous or current site activity, enabling us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf
You can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, it will turn off some of the features of the site.
In accordance with European Union legal provisions, visitors from the EU are presented with a cookie consent that allows to reject non-essential cookies.
6. Third-party disclosure
We do not sell your Personally Identifiable Information to third parties.
To provide our services, we might transfer some PII to external parties. We use a selected number of trusted external service providers for specific technical data analysis, processing and/or hosting offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered. We contractually bind them to keep any information we share with them confidential and process Personal Data only according to our instructions.
For more information refer to our sub-processors list.
7. Data retention & your personal data rights
We only retain your personal data as long as necessary to provide our services and for other legitimate business purposes. This includes satisfying legal obligations, dispute resolutions as well as maintaining availability and performance of our services.
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
You can access and update your personal data that Voxalyze collects and maintains as follows:
- To update the data you provide directly, log into your account and update your account at any time.
- To terminate your account. Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose of doing so (and in accordance with applicable law), including assisting with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
- To delete your personal data, email [email protected]. Please allow up to 10 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.
Voxalyze GmbH
Pufendorfstrasse 7
10249 Berlin
Germany
Last Edited on March 15th, 2023